Returns & Exchanges
At Hubert Bookbinding, we take great pride in our craftsmanship; if you are not entirely satisfied with your purchase, we offer a 30-day return policy for all non-customized items. Please ensure products are in their original, unused condition to qualify for a full refund or exchange.
Return Process
- 1.Initiate Your Request
Contact our customer service team via email with your order number and reason for return to receive a Return Authorization code.
- 2.Secure Packaging
Carefully pack your items in their original packaging, ensuring the books or stationery are protected from bending or moisture during transit.
- 3.Shipping
Affix the provided return label or address the package to our studio, then drop it off at your nearest authorized postal service provider.
- 4.Processing & Refund
Once our artisans inspect the returned goods, we will process your refund to the original payment method within 5 to 7 business days.